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What we offer
Safe and free payments
Oxigo offers a wide range of payment methods. You can find the payment methods that are accepted by us here. All of our payment methods are free!
Safe and free shipping
We only use courier services that provide tracking information and require a signature upon delivery. This way you know when to expect your order and you don't have to worry about it getting lost or delivered to your neighbour without you knowing. If you're not at home during the day, you can choose to pick up your order at a pickup shop as well.
Moreover, all of our shipments are insured and orders over € 150 (in the UK) ship free! Find out more about our deliveries here.
30 days right of withdrawal period
After the online purchase of a product, you usually have 14 days to change your mind. This way you have the chance to see the product in real life and you're still able to return it. We understand that in some cases these 14 days might not be long enough. That's why at Oxigo, you have 30 days to return your order. The 30 days right of withdrawal period starts the moment you receive your order.
Do you want to return your order? Please make sure that you inform us within 30 days after the purchase. Find more information about returning an order here.
Money-back guarantee
Upon placing an order with us, you are offered the opportunity to activate the money-back guarantee through Trusted Shops. Thanks to the money-back guarantee, your purchases of up to €2,500 are secured, free of charge, in case of non-delivery or non-refund.
The money-back guarantee is there to secure your orders in case of non-delivery, failure to provide the ordered service, or non-refund (in case of cancellation, return, or loss goods during transport).
