Delivery & returns

Delivery

Free shipping

In the UK we offer free shipping on orders over 200 € (about 170 £). Since Brexit there are new import rules. Orders below 135 GBP will include 20% UK VAT, so you do not have to pay additional VAT when receiving the order.

For orders over 135 GBP the VAT is automatically deducted during checkout. Please note you might have to pay UK VAT over the value of your order during import.

Delivery times

Are you in a hurry and do you need guaranteed next day delivery? Or would you like to receive your order on a specific day? We are most happy to accommodate you. Please contact us so we can make arrangements.

Safe shipping

We partner with courier services DPD and FedEx and via their websites you can easily track the shipment of your order. A signature on delivery is required. Moreover, the shipment is insured at no extra costs. 

Delivery for each country in Europe

Click here on the country you want to have your package shipped to:

 Austria                     
 Belgium
 Croatia
 Czech Republic
 Denmark
 Estionia
 Finland
 France
 Germany
 Greece
 Hungary
 Ireland
 Italy
 Latvia
 Lithuania
 Luxembourg
 Monaco
 The Netherlands
 Norway
 Poland
 Portugal
 Romania
 Spain
 Sweden
 Switzerland

Austria

Belgium

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Monaco

The Netherlands

Norway

Poland

Portugal

Romania

Spain (continent)

Sweden

Switzerland

Returns

Right of withdrawal period at Oxigo

For products that you buy online you have the right to return them within 14 days after receipt of your order; this is called the right of withdrawal. At Oxigo, you even have 30 days. Would you like to use this right? Then you have to give us notice. You can do so by using this form (pdf). You may also give us a call or send us an email. Please include your order number and clearly state that you want to use your right of withdrawal. After we have confirmed receipt of your notice, you can return the products. You bear the costs of return shipping. Upon receipt and acceptance of the returned merchandise, we will credit your order.

Return conditions

Because we sell medical devices, the return of our products is subject to restrictions. The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Would you like to try a concentrator risk-free? Contact us to discuss the possibilities.

You are only liable for the depreciation of goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods.